Should you be dissatisfied with your order for any reason, then you have the right to return the item to us within 14 days of receipt. Please note that the item must be in unused condition to qualify for return. After receipt of the goods, it may take up to 5 business days until the amount paid back is credited to you again.

Please send the product exclusively to this address:


Lencinas Designatelier

Bleibtreustr 12

D-10623 Berlin


By means of a clear statement (for example, a letter or e-mail sent by mail) about your decision to revoke this contract.

Consequences of Revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, excluding the cost of delivery within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.

You bear the cost of returning the goods.

End of revocation